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Refund policy

CLEARANCE ITEMS:

ALL SALES ARE FINAL. All items are sold AS-IS and NO RETURNS will be accepted on these items. These items are sold directly from our returns/backstock and are NOT TESTED. Please feel free to reach out directly with any questions or comments about the condition of the items!

**In the rare case that the wrong item is sent to our customers, we will work with you in getting the correct "Clearance" item. Please reach out to us directly to find a solution..

CARRIER NOTES:

We do NOT allow changes in address with Carriers after items are shipped.

United States Post Office (USPS) Notice:

Please allow all First Class Packages 7-10 business days for delivery. If items are stuck in transit, please allow an additional 48-72 hours for tracking information to update. For all packages marked as "Delivered" but did not arrive, please allow 48-72 hours before contacting us for more information.

Shipping Days and Cut-Off Times:

We ship all orders Monday - Friday. We are closed on the weekends. 

 

RETURN POLICY:

  • Even though we strive for our perfect inventory systems and shipping, we request that all items must be inspected by homeowners for discrepancies within 48 hours of receiving the product to make a shipping, missing, or damage claim.
  • CLEARANCE ITEMS: ALL SALES ARE FINAL. All items are sold AS-IS and NO RETURNS will be accepted on these items. These items are sold directly from our returns/backstock and are NOT TESTED. Please feel free to reach out directly with any questions or comments about the condition of the items!
  • All products are eligible for returns, or exchanges, up to 30 days from delivery.
    • Return Freight is paid by customer
  • All products are subject to manufacturer warranty from day 1 up to when the warranty ends.
  • Returns require a Returns Merchandise Authorization (RMA) form filled out below or call us for help.
  • You are responsible for the cost of shipping the merchandise back to us. The returned item must be returned in new condition, just like it was delivered to you. If you require a shipping label, the cost of the label will be deducted from your refund upon return.
  • All items must be returned in the manufacturer's packaging, and all contents of the item shipped to you must be returned as well, such as warranty cards, product registration cards, and manuals. Items without original packaging are subject to a restocking fee.
  • All returns, return-to-sender packages, and refused packages are subject to a 20% restocking fee based on the condition of the return.
  • All refused items will receive a 20% restocking fee.
  • Items that have been incorrectly installed or broken during installation may not be covered under the return policy.
  • Returns without an RMA or refused delivery will result in your credit being delayed or denied.
  • In case of misprinted pricing, your order will not be fulfilled and your money will be credited back to you within 24 business hours.
  • If any exchange items are out of stock upon return, the item will be delivered as soon as the item arrives in our warehouse in the order they were received.